||1 of 1 people found the following review helpful.| Practical and relevant|By Raymond Chua|Practical and excellent piece of work for daily use and reference. Contains good and recent studies of real-world incidents, which the author has discussed and analysised these incidents in great details from many useful angles with regards to crisis response, communication, etc.|||This volume, a scholarly treatment of the growing tendency for organizations and public figures to apologize publicly, is a welcome attempt by Hearit to synthesize research from rhetoric, philosophy, management, and psychology. Highly recommended.|&md
This volume examines the role of apologia and apology in response to public attack. Author Keith Michael Hearit provides an introduction to these common components of public life, and considers a diverse list of subjects, from public figures and individuals to corporations and institutions. He explores the motivations and rationales behind apologies, and considers the ethics and legal liabilities of these actions. Hearit provides case studies throughout the volume, with...
[PDF.kw83] Crisis Management By Apology: Corporate Response to Allegations of Wrongdoing (Routledge Communication Series) Rating: 3.70 (719 Votes)
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You can specify the type of files you want, for your gadget.Crisis Management By Apology: Corporate Response to Allegations of Wrongdoing (Routledge Communication Series) | Keith Michael Hearit. Just read it with an open mind because none of us really know.
