||0 of 0 people found the following review helpful.| Easy and Entertaining Read|By VoteAudrey|I really enjoyed this light read on customer service. It was an entertaining format, told via a narrative like a novel, yet honed in on business points. Definitely a light read but did have some good nuggets of wisdom. Would recommend for anyone new to customer service or looking to improve on their skills. I plan to share with a friend||...removes any doubt about the validity of the statement "birth is easier than resurrection" when it comes to managing relationships. -- T. Michael Glenn, EVP, FedEx
A powerful story that depicts how to help a team establish a customer carin
"Monday Morning Customer Service is a powerful story about how to develop and keep loyal customers. It is written from the perspective of a person recently promoted to director of customer service and his interaction with a successful mentor. The book contains eight applicable lessons that will help you deliver the outstanding service that will keep customer coming back. "
[PDF.qc91] Monday Morning Customer Service Rating: 3.59 (560 Votes)
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You easily download any file type for your device.Monday Morning Customer Service | David Cottrell, David Reed. A good, fresh read, highly recommended.
